Support

Last updated: August 5, 2025

At Zoobea Digital Marketing Agency, customer satisfaction is our top priority. We’re here to assist you with any issues, questions, or concerns related to our digital marketing services. Our support team is committed to providing prompt, professional, and helpful assistance to all of our clients.

1. How to Reach Us

You can contact our support team through the following channels:

• Email: info@zoobea.com
• Website: www.zoobea.com
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

2. Response Time

Our standard response time for support requests is within 24 business hours. For high-priority or urgent issues, we strive to respond as quickly as possible. If your issue requires further investigation, we will keep you informed throughout the process.

3. What We Support

Our support team is available to help with the following:

• Technical issues with your website or integrations we’ve built
• Questions regarding ongoing marketing campaigns or strategies
• Account and billing inquiries
• Project updates and timeline questions
• General guidance on Zoobea services and features

4. What We Don't Support

There are some areas outside of our direct support scope, including:

• Support for third-party tools or platforms not implemented by Zoobea
• Issues caused by changes made by the client or third parties
• Custom development not included in the agreed project scope

5. Support for Ongoing Projects

Clients with active projects will receive regular updates from their assigned project manager. If you have any questions or want to request changes, you can always email your dedicated contact or our support team.

6. Support for Completed Projects

After a project is completed, we offer a limited post-launch support period (as defined in your agreement) to fix bugs or minor issues. Any additional work or feature requests may be subject to new quotations and approval.

7. Feedback and Suggestions

We appreciate your feedback. If you have suggestions for how we can improve our services or support, please let us know. Your input helps us grow and serve you better.

8. Emergency Support

For urgent matters such as website downtime or critical functionality issues, please include "URGENT" in your email subject line. We will prioritize these messages and respond as fast as possible during working hours.

9. Contact Us

Need help right now? Reach out through any of the methods below and a member of our support team will be happy to assist you:

Zoobea Digital Marketing Agency
Email: info@zoobea.com
Website: www.zoobea.com
Support Hours: Mon–Fri, 9 AM – 6 PM EST